How to Troubleshoot 49.4c02 Error
The most common cause behind this error is the documents in the print queue. So first try canceling the print jobs stuck in it.
Delete the Print Jobs
The first method to fix the printer error is to delete any files waiting to be printed in the print queue. To do this, follow the steps mentioned below.
- Click on Start, choose Devices and Printers, and double-click on the Printer with a stuck document.
- Right-click on the print job in the print queue you need to delete or cancel, and click Cancel Document from the drop-down menu.
Print a Test Document
Turn off your printer, detach the cable which plugs into your system, and turn it back on. When your printer from HP® brand switches to “ready” state as the cable is detached, then take a test printout. If the test document prints, the cause of this error is probably a print job in the queue.
Turn Off Advance Printing Features
If the above steps do not fix the issue, try executing this one by following the steps mentioned below.
- Open Windows Logo printers
- Select the print queue
- Click to choose Printing Preference
- Select the Advance option
- Below the Document option, select Advance Printing Features
- Disable Advance Printing Features
Try printing a test page again. If this does not fix the problem, then try the next troubleshooting method.
Check Whether You Are Using the Font Named “Franklin Gothic Book”
Sometimes 49.4c02 can happen as a consequence of printing a file with this font, particularly on HP’s MFP series printer, which causes it to show the printer error. In that case, just do the following.
- For PCL5e driver and PCL6 driver, enable the setting Send True Type as Bitmaps below the tab named Advanced. This will make the document to be printed without the error.
- For PS driver, configure True Type Font Download to Bitmap. This step allows the document to be printed without the 49.4c02 error. To do this, go to the said tab below PostScript Options.
Flash and Update Your Printer Firmware
Flash the firmware of your printer, when it connected to the PC using a parallel cable. Print a configuration page, and check the firmware date and version. If it needs to be updated, do it.
Contact Your Printer Manufacturer
As a last resort, you can get in touch with your printer’s manufacturer to learn more about how to fix this issue.